Koodo Reader - Refund Policy
Koodo Reader is committed to providing top-notch products and services that meet and exceed customer expectations. However, we understand that there might be times when our offerings might not align with every customer's needs or expectations. For such instances, we have established a customer-friendly 30-day refund policy.
From the moment of your purchase, a 30-day period is allotted for you to thoroughly evaluate and use your purchase. This period allows you ample time to explore and familiarize yourself with our product or service, and assess its value in your specific context. If at any point within these 30 days, you feel that the product or service has not lived up to your expectations, you are entitled to request a full refund.
To initiate the refund process, you are required to contact our dedicated customer service team at [email protected]. Simply provide them with your order number, and they will guide you through the necessary steps to facilitate the refund. Our customer service team is dedicated to making this process as smooth and hassle-free as possible, ensuring you have a positive experience even if our product did not meet your needs.
However, it's important to remember that our refund policy has a time limit. Due to the digital nature of our products and services, we can only offer refunds within this 30-day window. After this period, we, unfortunately, cannot provide a refund, regardless of the circumstances. This is simply because digital products, once downloaded, cannot be returned in the conventional sense.
We strongly encourage our customers to think through their purchases carefully. If you have any doubts, questions, or concerns about a product or service, we recommend reaching out to our customer service team prior to making a purchase. Our team is always available and more than willing to assist you in making an informed and confident decision.
In conclusion, our refund policy is an integral part of our commitment to customer satisfaction. It has been designed with the objective of providing a safety net for our customers, allowing you to try our products risk-free. We value your understanding in this matter and look forward to offering you a high-quality reading experience. If you have any further questions regarding our refund policy please contact us at [email protected]